Once you have been successfully assessed by an ITRA Instructor or Assessor for one of our qualifications, make sure that you also have signed the skill assessment result form to confirm the assessment outcome.
From there, you will either be provided a copy of this form, or invited to take a photo (i.e. on your phone) of it. This provides your interim proof of your assessment result. Make sure you leave with a signed copy of your result.
The instructor or assessor is then responsible to report the result to ITRA via an online Assessment Result Submission Form, as well as enter the attendance data and objective deliveries via the ITM platform. The instructor or assessor is also responsible for paying ITRA the assessment fees that are due.
Once the results are received and payment has been made, all paperwork is checked to ensure accurate completion, and any other documentation requirements have been met by the instructor or assessor. If such requirements are not met, the administrator will notify the instructor or assessor and assessment results are held until the matter is resolved.
If everything has been submitted correctly and payment has been made, the qualification achievement will be recorded on the candidate’s ITRA Record of Learning in ITM. The candidate will be notified via email by HQ that training records have been updated and the associated certificate(s) have been issued. Those new to ITRA will also be sent a link to set up the log-in credentials in ITM where training records can be viewed and certificates can be downloaded and/or printed.
If you have been waiting more than 14 days for your results to be officially added to your Record of Learning, please contact your instructor or assessor first. If you have no response or are unsatisfied with their response after this time, then contact us.
If you already held the qualification but were failed your re-assessment, and you are within the expiration date of that qualification, a “restricted operator notice” flag is added to your ITRA Record of Learning to disclose the result and employers/clients can make their own determination based on such disclosure.
If you wish to appeal your assessment result, you have 14 days from the assessment date to do so by contacting us.