I need help with my login or password

Remember ITRA operates two web platforms. They may or may not use the same username, but may also have different passwords as they are independent of each other. Some members chose to change their passwords etc to be the same for ease of remembering, while others do not for increased security.

Integrated Training Management (ITM) database

The first is ITM which is where current members can:

  • Update their personal details and photo
  • Print off their ITRA Record of Learning
  • Print off ITRA issued attendance based e-certificates and e-tickets
  • Print off ITRA issued qualification e-certificates
  • Access documents, newsletters, application forms
  • Upload their own external qualifications for safe keeping
  • Register for events on ITM

If your membership has expired, you will not be able to access ITM even to reset your password. Renew your membership here.

To reset your ITM password click here.

LearnDash Online Learning 

This e-learning system is part of our website that uses WordPress and the LearnDash plugin. This platform is used for:

  • Completing online courses for administrative purposes i.e. how to use ITM, Code of Conduct, Introduction to ITRA etc.
  • Completing online examination to fulfill the theory requirements for an ITRA qualification assessment

Generally, only ITRA members are provided a login to LearnDash. For new users after 1 July 2020, the username should be the same as your ITM user name unless your ITM username contains special characters such as ‘ (i.e. O’Carroll).

Unlike ITM, access to LearnDash is currently not dependent on a current membership, so expired members can still access this platform.

To reset your LearnDash password click here.

Please do not contact the Association for password assistance unless you have tried the above options first as often self-resetting can offer the quickest solution. Please also ensure you are using a Windows OS computer using Chrome browser for best results.